For shoppers with visual impairments, using a payment terminal can be challenging. Depending on your location, it can be a regulatory requirement to make your payment terminals accessible to shoppers that are visually impaired. After the accessibility mode is configured on your Adyen payment terminals, you can provide accessible payments for this group of shoppers.
When making an accessible payment, the payment terminal provides shopper with audio instructions. It guides the shopper through the payment flow by reading out the instructions on the terminal screen. It reads out all UI elements that the shopper touches while sliding their finger over the terminal screen.
To leave accessibility mode, you need to complete or cancel the payment.
You can activate accessibility mode in the following ways:
- Accessibility from the POS app: make a payment request with a Base64-encoded
Operationobject to enable the accessibility mode. - Accessibility mode from terminal:
- Through the terminal audio jack socket: activate the mode through a pair of headphones.
- With the accessibility button: activate the mode by selecting the accessibility icon
.