Manage payment methods in your account

Learn how to add and manage payment methods in your merchant account.

You can request and manage the payment methods your user can accept in your Customer Area. After we receive the request, we will contact you if there are additional requirements before we can add it to your account.

Requirements

Before you begin, take into account the following requirements, limitations, and preparations.

Requirement	Description
Integration type	You must have an online payments integration and a checkout UI with Adyen.
Customer Area roles	Make sure that you have the following role: Change payment methods
Webhooks	Subscribe to the following webhooks: Payment method webhook
Limitations	It may take some time for the payment method to become available due to external factors. Payment methods typically appear within a day. To avoid delays, we recommend requesting payment methods at least one day before the business opens.

Add payment methods

You can request payment methods to be added to your merchant account in your test Customer Area or live Customer Area.

In your Customer Area, switch to your merchant account.
Go to Settings > Payment methods.
Select Request payment methods to view all available payment methods.
Use the dropdown lists to filter payment methods by location and type.
Select the payment method(s) you want to request for your merchant account.
Select Add.
Apply the payment method(s) to This merchant account.
If prompted, fill in the required information.
Review your requests.
Select Submit request.

To see how to add payment methods, you can also watch a video here:

Webhooks

Because adding a payment method to your user's store is an asynchronous process, we recommend that you subscribe to the Management webhooks in your Customer Area.

After the payment method has been added to your store, Adyen sends a paymentMethod.created webhook.

Here is an example of the webhook you receive after adding Visa to your payment methods:

Troubleshooting

If you see an error message immediately after selecting Submit request, review and correct the information before resubmitting.

In rare cases, something may go wrong after submission, and the request does not go through. If you are not subscribed to webhooks, you will not receive an automated failure alert. If this happens, you must wait 24 hours before trying again.

View payment methods

In your Customer Area, switch to your merchant account.
Go to Settings > Payment methods.
All payment methods configured for your merchant account are listed in the dynamic table.
You can choose which payment methods to display by using filters and configuring table columns.
To view all the details of a specific payment method, select its name in the overview table.
A side panel opens, displaying all its details.

Activate or deactivate payment methods

In your Customer Area, switch to your merchant account.
Go to Settings > Payment methods.
Select the checkbox next to the payment method(s) whose status you want to change.
Select More actions, then choose Activate or Deactivate.

Payment methods set to Inactive and unused for 90 days are automatically deleted.

Change payment method settings

In your Customer Area, switch to your merchant account.
Go to Settings > Payment methods.
Select the payment method(s) you want to update.
To change the country or region where you want the payment method(s) to be available, select Edit > Country/Region.
1. Select the new country or region from the dropdown list.
2. Choose ANY if you don't want to place any restrictions on its availability.
To change the accepted currency of the payment method, select Edit > Currency.
1. Select the new currency (or currencies) from the dropdown list.
2. Choose ANY if you don't want to place any restrictions on its accepted currencies.