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Manage payment methods in your Customer Area

Learn how to manage your payment methods in your marketplace using the Customer Area.

You can manage your payment methods in your Customer Area. On the Payment methods overview page, you can:

  • View all payment methods configured for your merchant account.
  • View the details of a specific payment method.
  • Active or deactivate a payment method for your user.
  • Update the country/region and currency of a payment method.

Requirements

Before you begin, take into account the following requirements, limitations, and preparations.

Requirement Description
Integration type You must have an online payments integration and a checkout UI with Adyen.
Customer Area roles Make sure that you have the following role:
  • Change payment methods
Webhooks Subscribe to the following webhooks:
  • Payment method webhook
Limitations
  • You can only configure and use payment methods that are supported for your currency and integration.
  • If the account holder's receivePayments capability is not allowed, they cannot use the requested payment method.
  • It may take some time for the payment method to become available due to external factors. Payment methods typically appear within a day. To avoid delays, we recommend requesting payment methods at least one day before the business opens.

View payment methods

  1. In your Customer Area, switch to your merchant account.
  2. Go to Settings > Payment methods.
    All payment methods configured for your merchant account are listed in the dynamic table.
  3. You can choose which payment methods to display by using filters and configuring table columns.
  4. To view all the details of a specific payment method, select its name in the overview table.
    A side panel opens, displaying all its details.

Activate or deactivate payment methods

  1. In your Customer Area, switch to your merchant account.
  2. Go to Settings > Payment methods.
  3. Select the checkbox next to the payment method(s) whose status you want to change.
  4. Select More actions, then choose Activate or Deactivate.

Payment methods set to Inactive and unused for 90 days are automatically deleted.

Change payment method settings

  1. In your Customer Area, switch to your merchant account.
  2. Go to Settings > Payment methods.
  3. Select the payment method(s) you want to update.
  4. To change the country or region where you want the payment method(s) to be available, select Edit > Country/Region.
    1. Select the new country or region from the dropdown list.
    2. Choose ANY if you don't want to place any restrictions on its availability.
  5. To change the accepted currency of the payment method, select Edit > Currency.
    1. Select the new currency (or currencies) from the dropdown list.
    2. Choose ANY if you don't want to place any restrictions on its accepted currencies.

See also